Monday, June 11, 2012

Your Monday Maintenance Tip: How To Change a Tire

Tire
Sooner or later, it's bound to happen to most everyone. You're driving along with your mind on the important meeting agenda, and suddenly your car pulls to one side and you hear that dreaded flapping sound of a flat tire.

Nowadays, many drivers have roadside assistance services that will come fix your flats, but it's always smart to know how to change a flat yourself. Because it's a fairly common occurrence, car manufacturers have tried to make the tire change process one that virtually anyone can do.

Before Starting Out

It's a good idea to get your car serviced before heading out on a road trip. Part of the checkup should include a look at the tires.

Look for any unevenly worn spots, or skimpy tread. If the tires are iffy, invest in new ones. You'll need them eventually anyway, and it's better to start out on a trip with new tires than have a blow-out in the middle of nowhere.

Even if you're not heading on a trip, you should familiarize yourself with the tools you'll use in the event of a flat tire. Most cars come equipped with a simple jack and lug wrench, as well as a spare tire. Check your owner's manual if you aren't sure how to access these items.

Pull out the jack and the tire, and make sure the tire is in good shape. If your spare is flat, get it fixed.

It only takes a few minutes to make sure you have all the tools, and you'll save yourself a big headache later if you find yourself on the side of the road with a flat.

Optional Items to Pack

Besides the crucial jack, wrench, and spare tire, you might also want to consider placing these tools in your trunk to make a tire change much easier and more comfortable:

  • Flashlight (with extra batteries)
  • Gloves
  • Tarp or mat to kneel on
  • Plastic rain poncho
  • Fix-a-flat™ spray foam
  • Tire gauge
  • Tire blocks

Changing a Flat Tire

Follow these simple steps to fix the problem and be on your way in no time:

  1. Find a safe spot to pull over. If you're on the freeway, getting off is the safest bet, even if you have to drive on a blown tire. Otherwise, pull as far onto the shoulder as possible. Don't park in the middle of a curve, where approaching cars can't see you. Also choose a flat spot; jacking up your car on a hill can be a disaster. If you have a manual transmission, leave your car in gear. Be sure to set your parking brake!
  2. Turn on your hazard lights. Get the jack, wrench, and spare tire from the trunk of the car and bring them over to the tire that is flat. Use other tools or supplies if needed.
  3. Use the wrench to loosen the lug nuts. You may need to remove the hubcap. Don't remove the lug nuts at this point; simply loosen them by turning the wrench to the left (counter-clockwise). If the lug nuts are really tight, try placing the wrench on the nut and standing on the wrench arm to use your full weight on it. You can also try hitting the wrench arm with a rock.
  4. Use the jack to lift the vehicle off the ground. Different car models may have different places to put the jack; consult your owner's manual for specific locations. Once the jack is securely in the correct spot, jack up the car until the tire is about six inches off the ground.
  5. Remove the lug nuts and pull the tire off the car. Make sure to place the lug nuts in a pile that won't get scattered, and pull the tire straight toward yourself to remove it from the wheel base.
  6. Place the spare on the car. Line up the lug nut posts with the holes in the spare, and push the spare all the way onto the wheel base until it can't go any farther.
  7. Put on the lug nuts. Don't put them on tightly, just make sure they're on enough for the spare to stay on the car for a moment.
  8. Lower the car back to the ground. Use the jack to bring the car back down to ground level. Remove the jack from underneath the car.
  9. Make sure the lug nuts are tightened. With the car back on the ground, you can now tighten the lug nuts. Rather than tightening them one by one in order, start with one lug nut, tighten it about 50%, move to the opposite nut (across the circle) and tighten that one about the same amount. Keep tightening opposite lug nuts gradually in turn until each lug nut is as tight as it can be.
  10. Put your flat tire and tools back in your trunk. Make sure you don't leave anything on the side of the road.

Quick Fixes

Once in a while, a tire isn't completely destroyed when it goes flat. If the flat is caused by a nail or other sharp object, and you can't or don't want to change your tire on the side of the road, you may be able to give yourself a few miles of leeway by using a flat-fix type spray.

Simply follow the manufacturer's directions. In ideal situations, the spray foam will allow you to at least find a close off-ramp and pull into a service station or a rest stop before you have to change your tire.

Courtesy of DMV.org

Thank you to both of our happy customers for the fantastic feedback!

Carsdotcom

"I started out by going to the Mpls Auto Show in March. My sedan was a 12 year old Olds Intrigue. Still in good condition but ready for something new! When looking at the Lexas area, I was greeted by an enthusiastic and knowledgeable sales man.I was very comfortable seeking him out later at the dealership.My whole buying ex- periance was great."

 

"I went to look at a new Lexus RX 350 before a holiday weekend, so the schedules of the sales guys were a little wonky. But even so, they took care of me with professionalism and ease. Great experience. Some elements of the facility are stuck in the late 80s/early 90s and coudl use a facelift, but overall, great. Beat the HECK out of the service I received (or TRIED to receive) at Carrousel Audi. Couldn't even get them to pay attention. Gave them TWO chances."

 

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Thursday, June 7, 2012

Thank you to another happy customer for sharing a 5-star experience!

This was my first time shopping for a Lexus. The experience at the Wayzata location was awesome. The personnel were friendly, accommodating, and knowledgeable. Gary Anderson was my sales person; he was pleasant, accommodating, knowledgeable, and very helpful. He took time to explain all aspects of the vehicle, procedures, etc. My experience with your facility was GREAT!!!

 

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Tuesday, June 5, 2012

We are thrilled to have so many wonderful customers in the Lexus of Wayzata family. Thank you all for the rave reviews!

Carsdotcom
"The process and service was excellent! Go see Russell and Greg in used car sales."

"Purchased our 5th Lexus form these folks and they always make the transaction fair, streamlined and enjoyable. We felt that Kyle Cosky really understood our needs and worked out the best deal for us. As always the delivery process, follow up and service has continued to be the best in the business!"

"Having never personally bought a car from a car dealership I have to say this was a great experience. So much so that it's been 4 months and my husband just purchased a used car. Russell and Brian made our experience. I would recommend Lexus of Wayzata to anyone looking for a car."

"Nice people seemed very concerned about my satisfaction... Very rare these days. Keep it up and I'll be back again for sure."

 

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Kelley Blue Book - Best Green Cars of 2012

Overview

Fuel economy is up, fuel consumption is down, and the road keeps getting a little bit greener each new model year. But world-class fuel efficiency alone is not enough to win a spot on our annual 10 Best Green Cars list. Click the arrow above to see the standouts offering mpg and more.

2012 Lexus CT

While exceptional fuel efficiency is a hybrid's primary objective, the Lexus CT 200h provides a fun-to-drive factor that few hybrids can equal. The CT 200h combines Lexus' award-winning quality with impressive fuel economy, dynamic handling and luxurious amenities at an enticing sub-$30,000 starting price.

 

Courtesy of Kelley Blue Book

Monday, June 4, 2012

Employee Spotlight – Karen Trapp Enhances Customer Relationships

Wayzata
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by Mike Dalton - General Sales Manager

Karen Trapp Enhances Customer Relationships at Lexus of Wayzata

Lexus of Wayzata is dedicated to providing its customers not only dependable, luxury vehicles, but also dependable customer service. This dedication has earned Lexus of Wayzata the Elite of Lexus designation for 15 years in a row. Now Lexus of Wayzata is raising the bar again by creating a new dealership position that will further enhance the customer experience.

Karen Trapp has recently transitioned to this new position. She is now the Vehicle Delivery Coordinator. Karen is responsible for our team of Delivery Specialists who take care of introducing customers to their new cars and going over the vehicles’ features. She is extremely excited about having this opportunity to interact with all our customers at this level. "I enjoy being able to extend respect, hospitality and knowledge to our guests to build a long lasting relationship with them and Lexus of Wayzata," Karen stated.

She has been with our organization for over 2 years and started as a Receptionist. While she did an exceptional job with our guests at the reception area, she also started to work on the E-Newsletter as well as the Lexus Benchmarking Experience. She was promoted to a Sales Associate shortly before the Vehicle Delivery Coordinator position became available. With Karen's experience in the different areas of our dealership, she is exceptional at collaborating with all our staff to provide the Vehicle Delivery service to our guests.

Karen grew up in Golden Valley where she was the youngest of five children. Her parents recently celebrated their 60th Anniversary which was very exciting for the family. She loves to cook for her family, which includes her son Logan who is 18 years old and finishing his first year at Oberlin College. Her husband, who she met while singing in her church choir, is a concert organist and pianist. He currently is the Liturgical and Music Director at St. Olaf Catholic Church in downtown Minneapolis.

Through the hard work Karen is putting in as a Vehicle Delivery Coordinator, Lexus of Wayzata is bringing the customer experience to the next level and pushing the boundaries of what it means to drive a Lexus. Thank you Karen for all your hard work and dedication.

Please contact Karen with any questions you may have about your vehicle.

We are thrilled with our fantastic customer feedback! Thank you all for the rave reviews and recommendations.

Carsdotcom
"I have ALWAYS wanted a Lexus RX350. It was on my bucket list. I never felt that I was in the market to be able to have one. I had leased a Murano in the past and had since bought an older Jeep Liberty. As I was in the market to find another car, I had decided to call Lexus of Wayzata to see if they happened to have anything that would fit my price range. I talked with Gary Anderson. He told me about a deal they were having for the RX350 which happened to be the car that I have ALWAYS wanted. I came into the store with my dad to check it out. Gary worked with my dad and I for quite awhile to see if something could work for me. He was by far the BEST CAR sales person I have EVER worked with. I walked out of the store with my dad extremely impressed with him. He treated us extremely well given the fact that I did not have a lot of extra money to spend. I went home knowing that some day I would Be back to buy my Lexus RX350. Gary turned that "some day" into the "next day." He called me to let me know that they had worked something out in regards to my dream car. I FINALLY got my Lexus RX350 and I really don't ever want to go back! Thanks to Gary Anderson who made it happen! If you call Lexus, ask for him! He will take care of you! Sincerely, A VERY happy new Lexus RX350 owner!" - Gretch

"I recently bought 2 cars from Gary Anderson at Lexus of Wayzata. He did a great job, and we are very happy with the cars."

"Bought my 2nd certified used lexus here again and couldn't be happier. Russell lawrentz is the greatest to work with! He deserves a raise! He has been my salesman for both my vehicles."

 

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