Employee Spotlight - Kay - Guest Services

Lexus of Wayzata is excited to highlight Kay in our November e-Newsletter. Kay currently is responsible for Guest Services at the reception area of the dealership. She started with us as a Service Cashier three years ago and quickly advanced to Guest Services within the first three months of working at Lexus of Wayzata.

 

Kay stated that, “the favorite part of my job is getting to know our customers when they arrive at the dealership and making them feel welcome.” We are all very pleased with the standard Kay has set for helping our guests, making them feel at home and managing the phones at our Guest Services area. She is very determined to take care of every guest with the highest level of customer service.

Outside of work, Kay enjoys swimming, boating and most water activities, even fishing. She also had a family landscaping business so gardening will always be a hobby of hers. Her son has followed in her footsteps in Landscaping and recently completed a two year Heavy Equipment program at Central Lakes College in Staples, MN, near Brainerd, MN.

Kay grew up in Minneapolis and lived the last 21 years in Orono, MN. Prior to working for Lexus of Wayzata she was a flight attendant for 25 years with Northwest Airlines. She had the opportunity to take early retirement and stay at home with her son when he was a teenager. Kay enjoyed the extra time with her family.

Kay still has lifetime travel benefits and hopes to do more traveling in the coming years. Her favorite places to visit while working for the airlines were Boston, MA, Orange County, CA and London, England. She also misses traveling to warmer weather during the winter months in Minnesota.

We appreciate Kay’s dedication to Lexus of Wayzata and the customers she greets every day. Thank you Kay for all of your hard work; our Guest Services Representatives truly benefit from your experience in Customer Service.

Photo: Venture Photography. Kay and Ricky, the Minnesota Timberwolves basketball player

Thank you Kay! Kay and Ricky.